8i Networks guarantees that the network will be available 99.9% of the time in a given month, excluding scheduled maintenance. Network downtime is when a customer is unable to send and receive data on an 8i Networks server, due to a failure of routers, switches, cables or bandwidth at 8i Networks.

If we fail to deliver 99.9% network uptime, we will credit you 25% of the monthly fee for each 30 minutes of downtime (up to 100% of your monthly fee). We measure network downtime from the time the trouble ticket is opened by a customer to the time the server is available to send and receive data.

This does not include external networking failures; services or software running on your server.

• Exceptions
• This SLA does not apply to delinquent customers.
• Scheduled maintenance.
• Network connections between 8i Networks' servers and the customer location.
• Any networks or network equipment not owned or controlled by 8i networks.
• Customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, PHP, HTML, ASP, etc.)
• Any negligence, willful misconduct, or use of the Services in breach of 8i Networks's Terms and Conditions and Acceptable Use Policy; by user or other users.
• DNS (Domain Name Server) issues outside the direct control of 8i Networks.
• False outages reported as a result of any 8i Networks measurement system problems or errors.
• Customers who run IRC/IRCd are not eligible for this SLA.

If you have any questions or concerns, please contact us at support@8inet.com